We reconcile all transactions on our system with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. All transactions which have failed and where we have received payment confirmation from the payment gateway, will be automatically tried again and a recharge will be granted by the system within 2 working days from the date of transaction and a confirmation mail will be sent to your email id registered with us. In case we are unable to grant a recharge due to a technical reason a refund will be processed within 2 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 days to post a credit to your account.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by calling Helpline numbers
contact us page and we will provide you a quick resolution.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.
Thank you for recharging with us.